Returns, Refunds & Cancellation Policies

Returns, Refunds & Cancellation Policies

Returns

• Products may not be returned without proper authorization from Ward & Kennedy Company. Please contact Customer Service to see if your item is eligible for return. Any item that is custom made, specialty cuts or made to order is non-returnable.
• Standard items have 30 days to be returned from the delivery date. All returns must be unused, in good condition and sent back in its original packaging.
• If you believe your item was damaged in shipping, we require that you contact us within 5 days from the delivery date.
• All Sales are Final on Closeout items.

Refunds

• We will inspect the item upon its arrival. If your return is approved, we will process a credit and the refund will go back to your credit card or its original method of payment.
• If the return is not approved, we will contact you.

Cancellations

• Cancellations vary on the item that is being ordered. Please contact Customer Service for further information.

Restocking Fee

• We reserve the right to charge a 15% restocking fee.